| I Support (Live Client Support HelpDesk Program with real time chat) : |
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HelpDesk or client support Program |
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| Strategic Objective: |
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To improve the Companies’ profile by providing a sophisticated controlled environment to administer over the clients’ queries and provide immediate solutions over those queries. |
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To help the client resolving issue using a single application interface by updating support tickets. |
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Simple, Smart, User friendly, affordable, manageable and powerful Application for customer care. |
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Best for small Business. |
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Customizable software. |
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Highly secured by providing authentication login form |
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Customizable header, footer, images, and colors |
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ASP.Net & MSSQL based data system for fast data retrieval and display |
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ASP.Net & MSSQL use less server resources |
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Ticket ID number generation |
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Unlimited customers can be registered |
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Unlimited technicians/support persons to assist online at a time. |
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Complete implementation of email functions |
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Customers can view/update/close only the tickets under their particular authentication but they can’t delete the tickets. |
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Admin/technical person can manage users/queries list. All rights are given to Admin. |
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Reports automatically generated |
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All information entered is stored |
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Email to customer and also to technical person when new query ticket generated. |
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Email to customer when any support ticket is updated by support person. |
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Clients getting registered have to get validated from the admin. |
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A chat module provides client to chat live with the support person. |
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Attach documents, screenshots up to 5Mb and post them along with the tickets. |
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Automatic Emails sent and received as the client query is created or updated. |
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Simple and advanced search for particular query, particular domain name or active/close tickets. |
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Reminder auto mails generated for Ticket unattended or no response given by support person. |
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Easy to use customer interface |
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Number of open tickets is reported |
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New tickets have a unique ID number |
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Keep track of the progress of open tickets at all times |
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Answered tickets are stored for easy reference in the future |
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Open and closed tickets can be viewed |
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Can 'update' an open ticket at anytime |
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Can update their support account information |
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Admin / Technical person: |
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Interface is easy to use and understand |
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Unlimited numbers of technical persons to provide support |
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technical persons have their own login details |
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Admin center interface shows all open, unanswered tickets and their status. |
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Automatic/manually support query ticket closing after satisfactory solution provision. |
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Old tickets are archived as 'closed' and can be viewed at any time. |
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Search for tickets by ticket ID number, by customer domain name etc. |
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Details about a ticket can be seen by simply clicking on a button |
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Replies by support persons are 'time and date stamped' |
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Emails are sent to the customer about updates |
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Customer's domain name and email are listed as clickable links within their ticket |
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Customer's support history can be seen by a simple click |
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Remote access for Technicians allow your support team to work from any computer with internet access |
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Admin or support person can view all the tickets from all the users. |
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Sign Up |
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Login into your control panel |
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Support Request->Create Support to create new support query. |
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Fill up the details such as Category (service e.g. email hosting), Domain Name, Summary (subject), Detailed Support Request (detailed query), attachment (error log file or error print screen attachment if required) and submit. |
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Click on the active link of summery in the list to open the details. |
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search the queries by typing ticket id/domain or into Support Request->Search support |
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Open queries can be viewed on the index page when you log into your control panel or you can search the open query tickets by following the link as Support Request->Active support |
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Change your personal information such as contact number, contact name, address into Profile->Modify Profile and change password into Profile->Change Password |
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Don’t open duplicate tickets for the same query. You may reopen the existing (or closed) ticket by just updating that ticket and thus make your task easy. Close the ticket if you find the required solution by clicking the check box into query otherwise it will be auto closed. |
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Use online chat to get instant support. |
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Operating System: Windows 2K |
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Database: SQL Server 2000 |
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Language: ASP.NET, Ajax, C Sharp, Java Scripts. |
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Buy from us |
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Free Support: |
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We provide Free 24/7 customer supports, while other companies are charging big bucks for the customer support. |
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Modification: |
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We give free modification and free customization service while others are charging lots of money for this. |
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Advanced features: |
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We do frequent updates and provide latest features to make product easy and advanced. |
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Free Testing: |
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We fix bugs and give you add-ons free of cost. |
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Affordable: |
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The products are cost a minimum to not make you empty your pockets. |
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Free setup: |
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We will help you to setup our software free of cost. |
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| Content Management System (CMS) |
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| Content Management System allows Add, Modify, Delete, View, and Search capabilities for the content on your own.It will generate the reports required for the MIS purpose |
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| Three types of User Access points will be provided |
| Admin |
To update the Content |
| Manager |
To view MIS and Reports |
| User |
To Add Content |
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| Detailed Content Management System Requirement Specification Documents and Design Document will be prepared and submitted to you |
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| Software will be developed in .NET 2.0 Platform with SQL Server Database |
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| Common Features |
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User Registration Form |
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Forgot Password, New sign Up |
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Admin module with all control |
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CMS with Add/Edit/Del/List/Print/Search/Sort |
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Manage Users |
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Manage Master |
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